This Privacy Policy explains how ProCert Communications LLC (“ProCert,” “we,” “us,” or “our”), a Utah limited liability company, collects, uses, discloses, and protects information about you when you visit procert.com and use the ProCert platform, including our certification course finder, training courses, continuing-education (CEU) tools, and related services (collectively, the “Services”).
This policy applies to information we process about visitors, account holders, and users of the Services, including candidates who purchase or access training, reviewers, and publishers who submit course materials. It does not apply to third-party websites, products, or services that we do not control, even if they link to or from the Services.
We may receive information from our service providers (for example, authentication, payment, and hosting providers) and, where applicable, from certification bodies or training partners in order to operate the Services and verify eligibility.
Where required by law, we rely on lawful bases such as performance of a contract with you, our legitimate interests in operating and improving the Services, your consent, and compliance with legal obligations.
We use cookies and similar technologies to keep you signed in, remember your preferences, secure the Services, and understand how the Services are used. Some cookies are strictly necessary for the Services to function (for example, authentication). You can control non-essential cookies through your browser settings; blocking some cookies may affect functionality. We do not sell personal information for cross-context behavioral advertising.
We do not sell your personal information. We share information only as described below:
| Recipient | Purpose |
|---|---|
| Service providers & infrastructure (e.g., Google Firebase / Google Cloud for hosting, authentication, and databases; Box for file storage) | Host the Services, authenticate users, and store account data and uploaded files on our behalf. |
| Payment processors (e.g., Intuit QuickBooks; and PayPal for certain sibling services) | Process payments, subscriptions, and invoices. These providers handle your payment details under their own privacy policies. |
| Reviewers & publishers | Where you submit a course for review, the relevant file(s) and submission details are made available to the assigned reviewer to perform the review. |
| Legal, safety & business transfers | To comply with law, respond to lawful requests, protect rights and safety, or in connection with a merger, acquisition, financing, or sale of assets. |
Our service providers are authorized to use your information only as necessary to provide services to us.
Purchases and subscriptions are processed securely by our third-party payment processor. As shown at checkout, payment is processed securely by QuickBooks, and ProCert never sees your full card number. Your use of payment features is also subject to the payment processor’s terms and privacy policy. We retain records of your purchases and subscription status to provide the Services and meet legal and accounting obligations.
We retain personal information for as long as your account is active or as needed to provide the Services, and thereafter as necessary to comply with our legal obligations, resolve disputes, maintain business and accounting records, and enforce our agreements. When information is no longer needed, we delete or de-identify it.
We use administrative, technical, and organizational safeguards designed to protect information, including encryption in transit, access controls, and reputable cloud infrastructure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
Depending on where you live, you may have rights to access, correct, update, port, or delete your personal information, to object to or restrict certain processing, and to withdraw consent. Residents of certain U.S. states (such as California) and other jurisdictions may have additional rights, including the right not to be discriminated against for exercising them. To exercise any right, contact us using the details below. We will verify your request and respond as required by applicable law. You may also update basic account information directly within your account.
The Services are intended for adults and are not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.
ProCert is based in the United States, and the Services are operated from the United States. If you access the Services from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate, which may have data-protection laws different from those in your country.
The Services may reference or link to third-party study materials, certification bodies, and websites that we do not control. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party site you visit.
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Services after an update means you accept the revised policy.
If you have questions or requests regarding this Privacy Policy or your information, contact:
ProCert Communications LLC
Attn: Privacy
Email: privacy@procert.com
Website: procert.com